Customer Trust Operations
Customer service, refunds, parcel amendments, issue reporting, and public case tracking.
- Report delivery issues and track IMATA-CX cases
- Refund and amendment support
- Customer Trust escalation
IMATA Operations
SME onboarding, merchant support, enterprise operations, dispatch escalation, and business accounts.
- Enterprise and merchant onboarding
- Dispatch and business escalation
- Operational WhatsApp for business accounts
Dispatch & Delivery Enquiries
DispatchQuery@imata-logistics.com
For:
- Parcel tracking and delivery status
- Rider location and delivery issues
- General shipment enquiries
Finance & Payments
FinanceTeam@imata-logistics.com
For:
- Refund requests
- Payment confirmations
- Billing and transaction issues
Service hours
Hours: Mon–Sat, 7am–7pm WAT
Response target: Within 24 hours
Important guidelines
- Use Customer Trust for parcel issues, refunds, and CX cases
- Use Operations for enterprise, merchant, and business escalation
- Include your Shipment ID or IMATA-CX reference where applicable